Business Strategy Consulting Keeps Small Business Afloat In Hard Times
Small businesses in the United States account for a little more than half of the nation’s private sector workforce. Yet far too few small business owners even consider hiring a third party to help them...
View ArticleInbound Call Center Outsourcing Delivers Superior Customer Service at a Lower...
Businesses across the spectrum have now been looking for ways to move beyond the average customer service, but at a lower cost. They have been trying to rope in experts to meet these lofty aims because...
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Howard Schultz –“Cut Off Washington D.C.”
Starbucks CEO Howard Schultz is calling on other top CEOs in the US to withhold all political donations until lawmakers get their act together. CNN reports: Spurred by what he describes as a failure of...
View ArticleMobile, Local and Social – The New World!
New technology opens up new possibilities for the future of mobile connectivity and engagement with customers, 1:1 marketing, integration with social networks, and geo-targeting of brand messages and...
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iPhone Apps for Your Business
You gotta be aware of cell phone applications (apps) and how popular they are. Lots of people think these are only games or toys for kids. Wrongo in the Kongo! 4,000+ iPhone Apps for Business! The...
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Steve Jobs Resigns
Steve Jobs, CEO of Apple, has resigned his post as CEO, but will remain as Chairman of the Board. His impact on computing and mobile is incalculable and he will be missed. Here is his resignation...
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Steve Jobs Leaves Us a Better World
Age 56 is too young for a genius to die, but for Steve Jobs it seems it was time to go. Brilliance is so seldom seen these days with mediocrity dominating everything from business to media to education...
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5-year-Freeze in Wireless Services Taxes
Amazing – our Congress has agreed NOT to raise taxes, at least on wireless services. The Washington Post carried an article on November 1st that explained the decision. The voice vote reflected a...
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The customer experience in 2012
The telecoms.com website is always a great resource for us in keeping abreast of developments in the market. A recent post with the same name as ours talks about how 2012 will change the way you do...
View ArticlePersonalizing The Mobile Experience [Infographic]
If you are a retailer who has not yet embraced mobile marketing or mobile payment platforms or just don’t realize how “mobile” your customers are, you need to take a look at this infographic from the...
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